Frequently Asked Questions

With NESCAFÉ® Self-Serve, you'll receive your ingredients for free when your stock is running low.

If you are renting one of our Nescafé® machines, you can purchase our branded Nescafe products online. Visit one of our product pages to find out where our products are listed.

Currently we do not offer tea from our NESCAFÉ® machines, but we do offer hot water through our machines for a site to provide their own tea bags. 

Currently we cannot offer decaf from our NESCAFÉ® machines, but should this be a need for your business please discuss this with our sales team.

A great cup of coffee, starts with the bean. NESCAFÉ® bean-to-cup machines only use a  blend of carefully selected whole roasted coffee beans from Rainforest Alliance Certified™ farms, sourced responsibly from Brazil, Colombia and Vietnam. This gives our expertly crafted blend a unique medium body blend with a very good balance between bitterness and acidity, with woody and fruity notes.

Our NESCAFÉ® machines can be set up to run on 8oz or 12oz depending the needs of your customer.

The machine used with NESCAFÉ Self-Serve is H x 668mm, Width x 422mm, Depth x 599mm.

Ask us more about our furniture options.
Countertop unit
Freestanding without header
Freestanding with header
Freestanding with lightbox unit

All our machines are branded with the Nescafe logo on the hardware and digital screen. However,  we can offer the Nescafé® machine without a branded freestanding unit if this is more suitable for your business.

Yes, we are happy to discuss a served solution with NESCAFÉ® Self-Serve.

Yes, we are happy to discuss a served solution with NESCAFÉ® Self-Serve.

NESCAFÉ® within Nestlé Professional have now removed plastic lids from our portfolio across Europe, and we only use Fibre Lids with all takeaway cups. ​We're proud to work on providing fit-for-purpose packaging whilst reducing the use of virgin plastics.​

Our fibre lids can simply be disposed of when you are finished your coffee by placing the cup and lid into a recycling bin!