Airedale Coffee machines

Boosting Satisfaction and Revenue at Airedale NHS General Hospital

Airedale are serving NESCAFÉ® coffee in the canteen when customers can’t make it to the We Proudly Serve Starbucks®.

The Challenge

Airedale General Hospital wanted to offer affordable yet quality hot beverages to staff, visitors and patients throughout the day in its on-site restaurant.

The Solution

With NESCAFÉ® being a well-known, affordable and trusted brand, the catering team chose two Self-Serve revenue share machines offering the feel of a premium coffee station and a wide selection of drinks. NESCAFÉ® offers a suite of solutions to support the goals of healthcare sites.

The machines are self-serve, which means staff, patients and visitors can purchase coffee at any time of day at an affordable price. The machine also works as a revenue driver for the hospital, with the revenue share model allowing customers to make money on every cup after the first 19 are sold

The Results
36% increase in coffee sales
36% increase in coffee sales.
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Improved consumer satisfaction on-site thanks to the taste and convenience of NESCAFÉ® coffee.
11% revenue increase
11.7% year-on-year increase in revenue.
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Future plans to expand further machines around the hospital site.

Airedale General Hospital is a key example of how NESCAFÉ® can support your environment with its Self-Serve revenue share machines – providing quality coffee for staff, visitors and patients, streamlining your service, and increasing your revenue.

"If staff can grab coffee 24/7 at an affordable price, we’re giving something back to them and keeping them hydrated at the same time. The feedback from staff and visitors has been really positive."
Gareth Williams
Gareth Williams, Catering Service Manager, Airedale General Hospital

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