Frequently Asked Questions

Acquiring the NESCAFÉ® Self-Serve Solution carries no upfront capital expense or ongoing machine charges. Nestlé Professional provides the bean-to-cup machine and sustainable branded furniture unit free of charge, supporting partners through a revenue-share model and dedicated coffee-training services to help turn every cup into a new income stream.

Our bean to cup machine can make 60+ coffees a day.

They slot seamlessly into workplace breakout areas (both blue- and white-collar environments), hotel lobbies and breakfast buffets, healthcare facilities offering 24/7 service in corridors or waiting rooms, and “on-the-go” locations such as retail forecourts and convenience stores.

After installation, NESCAFÉ® Professional assigns you a dedicated account manager who coordinates all after-sales activities to keep your machines running at peak performance. You’ll benefit from a regular schedule of preventative maintenance visits, hygiene and calibration inspections, plus 24/7 remote technical support and rapid-response on-site repairs. Automated stock-monitoring alerts and replenishment of coffee beans and consumables mean you never run low or compromise service. We also deliver tailored barista training workshops for your team, ensuring every drink meets NESCAFÉ®’s quality standards. An online customer portal gives you real-time performance analytics, troubleshooting guides and direct access to our support network.

Yes. We're proud that our NESCAFÉ® solutions furniture is crafted from Nestlé recycled plastic coffee board (NRPCB), a material made entirely from Nestlé’s own waste streams. Each board contains 70 percent waste plastic sourced from our Tutbury factory and 30 percent spent coffee grounds, creating a sturdy, low-impact unit without relying on virgin plastics.
 

Every cup is brewed from Rainforest Alliance Certified™ NESCAFÉ Selezione beans that are expertly roasted to balance bitterness, acidity and fruity notes, then freshly ground on demand. At the touch of a button, you can serve coffee-shop quality drinks—from rich espressos and silky lattes to indulgent hot chocolates—delivered in under a minute.

The flat-header configuration is designed to capture passing trade in high-footfall areas, making it perfect for “on the go” locations such as petrol forecourts, campus hubs and transport terminals. It also thrives in workplaces, hotel lobbies and healthcare facilities where quick, unattended service boosts both customer satisfaction and revenue share.

Yes, the NESCAFÉ® Bean-to-Cup machines are built for ease of use and maintenance. Daily cleaning takes less than five minutes, while a weekly deep clean requires around ten. The process is supported by step-by-step video guides and troubleshooting resources, and key components like the brewer unit, drip tray, and waste containers are designed to be easily removed and cleaned.

No, there are zero ongoing costs for maintenance or refills under the revenue-share model. Nestlé Professional provides: Free machine installation and servicing, free delivery of ingredients, no hidden fees or maintenance charges.
This model is designed to generate new income streams for your business while offering premium coffee with minimal operational burden.
 

The NESCAFÉ® Self-Serve Solution is a complete, hassle-free coffee offering that includes a free bean-to-cup machine, branded furniture made from recycled materials, takeaway cups, POS materials, and an integrated payment system where required—all installed and supported by Nestlé Professional. There are no ongoing costs for ingredients, servicing, or maintenance, as everything is covered under the revenue-share or pay-per-drink models. The machine is designed for easy upkeep, with daily cleaning taking under five minutes and full support available. Sustainability is a key focus, with furniture crafted from up to 100% recycled materials, including used Nestlé coffee grounds, and built for circular reuse.