Round‑the‑clock comfort at NHS Borders General Hospital
The Challenge
As a busy hospital with over 3,000 staff and a 24/7 A&E department, NHS Borders General Hospital was looking to upgrade its beverage offering with a self‑service bean‑to‑cup solution that delivered on quality and value.
With another café in a prime location on the ground floor, the hospital was keen to entice more staff, patients and visitors to its first floor café, The Dining Room. It knew the best way to raise the café’s profile was with a trusted and easily recognisable coffee brand.
The Results
The Solution
NESCAFÉ’s Bean‑to‑Cup Coffee Machine was introduced in December 2024. Aside from being a well‑known brand, the hospital was drawn to its quality and lower price point than other brands, making it more affordable for staff, patients and visitors. Its revenue share model was another benefit, with no upfront costs.
Purposefully designed for high‑traffic environments like hospitals, staff rooms and canteens, the user‑friendly machine is available 24/7 – even when the café is closed. Round‑the‑clock access, low wait times and a choice of 14 easy‑to‑use NESCAFÉ recipes offer convenience.
Catering staff were also impressed by its quick installation, easy maintenance and cleaning, prompt technical support and automatic stock renewal (so they don’t need to worry about ordering or running out of stock).
