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How to Request A Beverage Refund

We're Sorry Something Wasn't Right 

We're sorry to hear that your beverage didn't meet your expectations. We take great pride in the quality of our products and appreciate you taking the time to let us know about your experience.

 Please complete the form below and provide as much information as possible so our team can investigate the issue and support your refund request. 

What Happens Next? 

Once you've submitted your request: 

  • Our Consumer Care team will review the information you've provided. 
  • We may contact you if we need any additional details to help with our investigation. 
  • If your claim is eligible, we aim to refund within 5 working days but this could longer during bank holidays.

Providing clear photos of the product and the issue, along with your purchase details, can help us review your request more quickly.

 

If you are experiencing any issues with completing this form please call our Consumer Service Team on 0800 745 845.

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Please describe your issue in as much detail as possible. Your feedback helps us investigate the problem and improve the quality of our drinks and machines.

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