Coffee & Hot drinks

Coffee with an extra shot of specialist service

Friday, December 2, 2016

From bean to brew, making great coffee is all about attention to detail. That’s why it’s good to know that when you choose NESCAFÉ® Alegria, NESCAFÉ® Milano and NESCAFÉ® Milano Lounge, you’re not just choosing a great machine, you’re choosing great service too.

Staff being shown how to use a Nescafé Milano machine

We call it CaféCare and ProCare. And it’s our way of showing how much we care about delivering a quality product with quality service.

From machine selection and installation, to tips on squeezing greater value from every cup, our unique complete care packages can help to drive end cup quality, consistency and system reliability.

Here’s a quick overview of how we’ll help:

Machine selection

Whether you’re serving 10 or 1,000 cups a day, our team of trained beverage specialists will help you decide which solution is right for you.

Our great range of machines all produce consistent, quality drinks every time, from simple black coffees to lattes and frothy cappuccino.

Machine installation

Our team of expert engineers will make sure your machine installation is as smooth as a silky latte macchiato.

Installation can be arranged in a matter of days, and your machine will be set up and working in no time at all– keeping disruption to a minimum and leaving you free to run your business.

Quality assurance

Once your machine has been installed, our team of Beverage Ambassadors will help you choose the right range of drinks for your business. They’ll also make sure the machine is set up to deliver consistently delicious drinks – just as you’d expect from NESCAFÉ®.

We’ll also provide useful business tips to help you make the most of your new machine, as well as ensuring your staff are fully trained to help keep it in tip top condition.

And that’s not all. We know that menus change with the seasons (as do staff sometimes). So our Beverage Ambassadors will arrange a visit every six months to review and refresh menu development, staff training, sales collateral and, of course, provide business recommendations.

Machine maintenance

Because our machines are built to the highest standards, you don’t need to worry about reliability.

However, should something go awry, you’ll have the peace of mind that we can fix a lot of issues over the phone, and if not we’ll send an engineer (standard service is Monday to Friday). So you’ll be back up and running in no time.

The complete kit

There’s much more to driving sales than just having a coffee machine on site.

That’s why we’ve created a bespoke range of supporting materials. From menu boards and posters to swing signs and counter signs we have everything you need to raise awareness and spread the word amongst employees and customers alike. 

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